1. Refunds Policy:
- We want you to have a seamless experience with your game top-up from KJY STORE SDN. BHD. If you encounter any issues, we provide refunds under specific conditions outlined in this policy.
2. Eligibility for Refunds:
- The game credits must be refunded within 7 days from the date of purchase.
- The game credits must be unused and in their original state.
- Refunds are subject to inspection and approval.
3. Initiation of Refunds:
- To initiate a refund, please contact our customer support team at [email protected] or 017-5073603 within 7 days from the date of purchase.
- Our customer support team will provide you with instructions on refunding the game credits.
4. Inspection and Approval:
- Refunded game credits will be inspected upon receipt. If they meet the eligibility criteria, a refund will be processed.
- Refunds may take 7 days to process and will be issued to the original payment method.
5. Refund Amount:
- The refund amount will include the purchase price of the game credits and any applicable taxes.
6. Cancellation Policy:
- Orders can be canceled within 7 days of purchase. Contact us as soon as possible if you wish to cancel an order.
7. Contact Us:
- If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or 017-5073603 .